Shipping policy

OurJerseyRoom ships worldwide to football fans across the globe.

Processing Time

Orders are typically processed within:

2–5 Working Days

Customized jerseys may require additional processing time during busy periods or peak demand seasons.

Once your order is shipped, you will receive a tracking email with shipping details.

Estimated Delivery Times

United States & Canada

7–15 Working Days

Europe

5–12 Working Days

United Kingdom

5–10 Working Days

Australia & New Zealand

7–15 Working Days

Rest of World

10–20 Working Days

Please note: delivery times are estimates only and may vary due to customs inspections, weather conditions, local carrier delays, or other external factors.

Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination
• Shipping method selected
• Order size and weight

Free shipping promotions may be available during special campaigns or promotional events.

Customs & Import Duties

International orders may be subject to customs duties or import taxes depending on the destination country's regulations.

All applicable customs charges are the responsibility of the customer.

Tracking Information

Tracking numbers will be provided once orders are dispatched.

Please allow 2–5 days for tracking updates to appear in the courier system.

Lost or Delayed Packages

If your order is significantly delayed or lost during transit, please contact our support team for assistance. We will help investigate the issue with the carrier.

Contact Information

Store Name: OurJerseyRoom

Company Name: Win Wing Apparel Limited

Email: service@winwingapparel.com

Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG

Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (GMT+8)