FAQ

1. Who are we?

OurJerseyRoom is a global football jersey and sportswear store created for football fans, jersey collectors, and sports culture enthusiasts worldwide.

2. Where do you ship from?

We cooperate with international fulfillment and logistics partners to optimize shipping efficiency based on customer location.

3. Do you ship worldwide?

Yes. We currently deliver to most countries and regions around the world.

4. Is my payment secure?

Yes. All payments are protected using secure SSL encryption technology.

5. How can I track my order?

Tracking information will be sent to your email once your order has been shipped.

6. How long does delivery take?

Most orders are delivered within approximately 7–20 working days depending on the destination country and local shipping conditions.

7. Can I return my order?

Yes. We provide a 30-day return policy for eligible items.

8. Can personalized jerseys be returned?

Customized or personalized items cannot normally be returned unless there is a manufacturing issue or customization error caused by our team.

9. How do I contact customer service?

Please contact:

service@winwingapparel.com

Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (GMT+8)

10. Do you offer bulk discounts?

Yes. Please contact our customer support team for team orders, club purchases, or bulk order inquiries.

11. Can I cancel or modify my order?

Orders may only be modified or canceled before processing begins. Please contact us immediately after placing your order.

12. What sizes do you offer?

We provide both Adult and Youth sizes across most football jersey collections. Please review the size chart carefully before ordering.

13. What if my item arrives damaged?

Please contact us within 48 hours after delivery and provide clear photos of the issue. We will assist with a replacement or refund if applicable.

14. Company Information

Store Name: OurJerseyRoom

Company Name: Win Wing Apparel Limited

Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG